Legal
USER PRIVACY STATEMENT
Effective Date: 11 ,April 2019
Eco Friends collects information about you when you use our mobile applications, websites, and other
online products and services (collectively, the “Services”) and through other interactions and
communications you have with us. This Privacy Statement applies to information collected and used by
Eco Friends.
Scope and Application
This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or
Services to request our services (“Users”). This Statement does not apply to information we collect from
or about service providers, or any other persons who use the Eco Friends platform under license
(collectively “Service Providers”). If you interact with the Services as both a User and Service Provider,
the respective privacy statements apply to your different interactions.
Collection of Information Information
You Provide to Us We collect information you provide directly to us, such as when you create or modify
your account, request on-demand services, contact customer support, or otherwise communicate with
us. This information may include: name, email, phone number, postal address, profile picture, payment
method, service requested (for collection services), delivery notes, and other information you choose to
provide.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you in the following general categories:
Location Information: When you use the Services for collection, we collect precise location data about
the trip from the Eco Friends app used by the Service Provider. If you permit the Eco Friends app to
access location services through the permission system used by your mobile operating system
(“platform”), we may also collect the precise location of your device when the app is running in the
foreground or background. We may also derive your approximate location from your IP address.
Contacts Information: If you permit the Eco Friends app to access the address book on your device
through the permission system used by your mobile platform, we may access and store names and
contact information from your address book to facilitate social interactions through our Services and for
other purposes described in this Statement or at the time of consent or collection.
Transaction Information: We collect transaction details related to your use of our Services, including
subscription payments, date and time subscription was made, amount charged, waste category
collected, weight of collected waste and other related transaction details.
Usage and Preference Information: We collect information about how you and site visitors interact
with our Services, preferences expressed, and settings chosen. In some cases we do this through the use
of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
Device Information: We may collect information about your mobile device, including, for example, the
hardware model, operating system and version, software and file names and verions, preferred
language, unique device identifier, advertising identifiers, serial number, device motion information, and
mobile network information.
Call and SMS Data : Our Services facilitate communications between Users and Service Providers. In
connection with facilitating this service, we receive call data, including the date and time of the call or
SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: When you interact with the Services, we collect server logs, which may include
information like device IP address, access dates and times, app features or pages viewed, app crashes
and other system activity, type of browser, and the thirdparty site or service you were using before
interacting with our Services. Important Information About Platform Permissions Most mobile platforms
(iOS, Android, etc.) have defined certain types of device data that apps cannot access without your
consent. And these platforms have different permission systems for obtaining your consent. The iOS
platform will alert you the first time the Eco Friends app wants permission to access certain types of
data and will let you consent (or not consent) to that request. Android devices will notify you of the
permissions that the Eco Friends app seeks before you first use the app, and your use of the app
constitutes your consent. Sometimes these permissions require more explanation than the platforms
themselves provide, and the permissions we request will change over time.
INFORMATION WE COLLECT FROM OTHER SOURCES
We may also receive information from other sources and combine that with information we collect
through our Services. For example:
If you choose to link, create, or log in to your Eco Friends account with a payment provider (e.g.,
Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website
that uses our API (or whose API we use), we may receive information about you or your connections
from that site or app.
If your employer uses one of our enterprise solutions, such as Eco Friends services, we may receive
information about you from your employer.
If you also interact with our Services in another capacity, for instance as a Service Provider or user of
other apps we provide, we may combine or associate that information with information we have
collected from you in your capacity as a User or Service Provider.
USE OF INFORMATION We may use the information we collect about you to:
Provide, maintain, and improve our Services, including, for example, to facilitate payments, send
receipts, provide products and services you request (and send related information), develop new
features, provide customer support to Users and Service Providers, develop safety features,
authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to
troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research;
and to monitor and analyze usage and activity trends;
Send or facilitate communications (i) between you and a Service Provider, such as estimated times of
arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of
certain features;
Send you communications we think will be of interest to you, including information about products,
services, promotions, news, and events of Eco Friends and other companies, where permissible and
according to local applicable laws; and to process contest, sweepstake, or other promotion entries and
fulfill any related awards;
Personalize and improve the Services, including to provide or recommend features, content, social
connections, referrals, and advertisements. We may transfer the information described in this
Statement to, and process and store it in, Sri Lanka and other countries, some of which may have less
protective data protection laws than the region in which you reside. Where this is the case, we will take
appropriate measures to protect your personal information in accordance with this Statement.
SHARING OF INFORMATION We may share the information we collect about you as described in this
Statement or as described at the time of collection or sharing, including as follows:
THROUGH OUR SERVICES
We may share your information:
With Service Providers to enable them to provide the Services you request. For example, we share your
name, photo (if you provide one), and collection locations with Service Providers;
With third parties to provide you a service you requested through a partnership or promotional
offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media
posts, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other apps or
websites that integrate with our API or Services, or those with an API or Service with which we integrate;
and
OTHER IMPORTANT SHARING
We may share your information:
With Eco Friends subsidiaries and affiliated entities that provide services or conduct data processing on
our behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such
information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe disclosure is in
accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your
actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights,
property, or safety of Eco Friends or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or
restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and your consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
SOCIAL SHARING FEATURES
The Services may integrate with social sharing features and other related tools which let you share
actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such
features enables the sharing of information with your friends or the public, depending on the settings
you establish with the social sharing service. Please refer to the privacy policies of those social sharing
services for more information about how they handle the data you provide to or share through them.
Analytics and Advertising Services Provided by Others
We may allow others to provide audience measurement and analytics services for us, to serve
advertisements on our behalf across the Internet, and to track and report on the performance of those
advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify
your device when you visit our site and use our Services, as well as when you visit other online sites and
services.
Your Choices
Account Information
You may correct your account information at any time by logging into your online or in-app account. If
you wish to cancel your account, please email us at support@ecofriends.lk. Please note that in some
cases we may retain certain information about you as required by law, or for legitimate business
purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your
account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the
issue before deleting your information.
Access Rights
Eco Friends will comply with individual’s requests regarding access, correction, and/or deletion of the
personal data it stores in accordance with applicable law.
Location Information
We request permission for our app’s collection of precise location from your device per the permission
system used by your mobile operating system. If you initially permit the collection of this information,
you can later disable it by changing the location settings on your mobile device. However, this will limit
your ability to use certain features of our Services.
CONTACT INFORMATION
We may also seek permission for our app’s collection and syncing of contact information from your
device per the permission system used by your mobile operating system. If you initially permit the
collection of this information, iOS users can later disable it by changing the contacts settings on your
mobile device. The Android platform does not provide such a setting.
Promotional Communications
You may opt out of receiving promotional messages from us by following the instructions in those
messages. If you opt out, we may still send you non-promotional communications, such as those about
your account, about Services you have requested, or our ongoing business relations.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you
agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a
particular site. Cookies allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering information
about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about
webpage traffic and improve our website in order to tailor it to customer needs. We only use this
information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you
find useful and which you do not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you
can usually modify your browser setting to decline cookies if you prefer. This may prevent you from
taking full advantage of the website.
Changes to the Statement
We may change this Statement from time to time. If we make significant changes in the way we treat
your personal information, or to the Statement, we will provide you notice through the Services or by
some other means, such as email. Your continued use of the Services after such notice constitutes your
consent to the changes. We encourage you to periodically review the Statement for the latest
information on our privacy practices.
Contact Us
If you have any questions about this Privacy Statement, please contact us at privacy@ecofriends.lk, or
write us at Redpill (Pvt) Ltd. No. 9 Balapokuna Road, Kirulapone, Colombo 06